Restaurant & Kökskompaniet / Entrepreneur Makarn AB
Terms of purchase and delivery.
We at Restaurang & Kökskompaniet aim to always provide professional and high service to our customers. Below are the terms of purchase that we work by and which comply with current legislation and privacy policy as well as our own guidelines.
Prices - All prices are by default in SEK excluding 25% VAT. The price that applies
is the one stated on the day the customer places their order. You can change on the page so that prices are shown incl. VAT.
Ordering - We reserve the right to log your IP number when ordering. Restaurang & Kökskompaniet processes personal data in accordance with the Personal Data Act (PUL).
Minors (under 18 years of age) may not make purchases without parental consent.
Confirmation - When we have received your order, we will send you a confirmation e-mail as soon as possible with information about your order. It's a good idea to keep your order confirmation for future reference .
Payment terms - You can pay via:
- Swish
- Klarna
- Invoicing, partial payment, direct or card payment via Payson. (No fees from Restaurang & kökskompaniet will be added)
- Invoice payment: Only for companies that are A rated according to UC and public companies / businesses. (invoice fee of SEK 35 will be added)
- For Leasing, the goods are sent after the signed agreement has been received
Prepayment:
- Applies to all newly started companies (payment can be made via payment / credit card or bank transfer to BG: (5489-3599)
- Applies to all companies with payment remarks
- Applies to companies that are B or C rated according to UC
- Delivery takes place when full payment is made or by agreement
Your order is processed when payment is received. A PREPAYMENT INVOICE will be sent by e-mail.
Usual credit check will be carried out.
Funds on deposit: Must be used within one year
Shipping fee - Shipping fee within Sweden will be added from 99kr excl.VAT. For extremely large and bulky orders, the shipping fee may be higher.
Delivery time - Estimated delivery time is about 2-4 days for utensils and up to 3 weeks for larger deliveries. Please call for more information on delivery time.
If an ordered item is backordered, we will notify you of the estimated delivery time to approve later delivery or cancel the order.
In the event of delays, which Restaurang & kökskompaniet cannot influence, it is not a reason to cancel a purchase. As delivery times are only a guideline when ordering, we must be able to deliver the product within 2 months.
Delivery delays - can occur, for example, when a supplier cannot fulfill its delivery obligations to us. If this happens, we will not be liable to compensate the customer for the damage caused by the delay. We always notify the customer if the delivery time deviates significantly from the one we have stated.
The products may be delivered in different packages at different times when we use different distributors.
If the buyer does not receive the ordered goods, the buyer will be charged freight from Asko to the buyer and return freight, as well as a withdrawal fee for goods that do not have stock status.
In the case of redelivery, an extra shipping fee will be charged to the buyer.
The following shipping costs may be charged separately if applicable:
- Delivery hindrance 200:-
- Uncollected package / return to Restaurang & Kökskompaniet
- New shipping cost will be added for a second shipment
Transport damage - We use several transport companies when we send goods. The damage must be noted on the consignment note together with the driver when you receive the delivery. This is very important as you cannot claim a transport damage afterwards. The damage must be documented with a photo, even if the damage is not visible until you remove the packaging. You should always check the goods before booking tradesmen or carrying out work that is dependent on the delivery arriving on the scheduled date. In the event of damage to the goods, please register a claim within 7 days via the contact form on our website.
The recipient ofa consignment is obliged to check immediately upon receipt whether the goods have damage hidden by the packaging.
Transport risk - Together with our shipping partner, we bear the transport risk, i.e. the risk of the goods being damaged or lost during transportation from our warehouse to you. You and the carrier bear the risk of any return to us.
Complaints - If an item is incorrect, defective or incorrectly shipped, please contact us for further detailed instructions via our Error Report/Returns in the menu bar.
Faulty or damaged goods must be claimed within 7 days. When returning an item, the customer is responsible for the shipping and any replacement delivery. If the fault turns out to be ours, this cost is paid back to the customer.
The goods must be returned well packaged and in their original packaging with a description of the defect attached . If the product is damaged or lost when the customer (you) returns it, the customer (you) is responsible for payment.
Remember that all shipments must be sent by traceable transport
Exchanges and returns - We only exchange unpackaged products that can be sold as new. In case of incorrect orders, we deduct 30% of the order value if no new item is ordered. Freight is charged to the customer. Return shipping is handled by the customer, keep in mind that all freight must be sent with traceable transport. Restaurang & Kökskompaniet must have approved all returns.
Right of withdrawal Company - Restaurang & Kökskompaniet applies the rules of the Purchase Act.
In the event of an agreed return, 20% of the order cost will be charged for handling and storage costs + return shipping. If you have used an item or handled it in a way that is not necessary to examine it, Restaurang & Kökskompaniet can claim compensation for the depreciation of the item with a minimum of 20% of the value of the item.
No refunds will be made for products that have been handled carelessly.And spare parts.
Cancellations
Canceled goods are charged with 50% of the purchase price.
Right of withdrawal for private individuals
The Sale of Goods Act gives you as a consumer a right of complaint for three years for defects in goods purchased from a trader, but you must complain within two months of discovering the defect. In Denmark and Norway, two years
The Swedish Distance and Off-Premises Contracts Act gives you the right to cancel your purchase. The right of withdrawal applies to goods and individual services. The right of withdrawal requires that you notify the seller via email/contact form that you wish to exercise the right of withdrawalno later than 14 days after you have received the delivery .
In order to exercise the right of withdrawal, the product must be returned to us in the same quantity and condition as when you received it.
The seller is entitled to compensation for, among other things, depreciation due to the buyer having handled the product to a greater extent than necessary. All products must be returned to the seller within a reasonable time, at the latest within 14 days of your notice of withdrawal. You pay any shipping costs for the return yourself.
The seller is obliged to refund the full purchase price, including postage for the shipment, handling fee, customs fees, postal advance, etc. Refunds shall be made no later than 14 days from the date on which the seller received the buyer's notice, provided that we have received the goods in return within this time, or a receipt for the return of the goods.
The product must be returned to us with a company package (not REK.), in the original packaging.
When purchasing from Restaurang & Kökskompaniet, the product can be returned to us after approval:
Restaurang & Kökskompaniet
Enbacken 4D
13236 Saltsjö-Boo
When the right of withdrawal does not apply
- Goods that are specially manufactured according to the consumer's wishes or that have a clear personal touch.
- Goods made to order and spare parts.
- Off-premises contracts if the total amount payable by the consumer is less than SEK 400.
Products that are not included in our regular stock range (order goods) cannot be exchanged/returned (to check whether the item is included in the regular stock range, contact the seller before purchase) applies to both companies and private individuals.
Installation/Assembly/Handling
Restaurang & kökskompaniet does not undertake installation or assembly of the purchased product. Many of our products require installation by an authorized professional. After authorized installation, an installation certificate must always be sent to Restaurang & kökskompaniet. In some cases, the warranty on the product is void if this is not done.
Restaurang & kökskompaniet sells various machines in thousands, we are not able to assist customers in how these machines work, we require you as a customer to have experience in using restaurant machines or training. Please note that some machines can be dangerous in the wrong hands.
Warranty: We apply a 1-year spare parts warranty on our products, on all our used machines we provide a 3-month spare parts warranty. No warranty is given for fragile products such as glass, granite, stones and rubber. The warranty does not apply to burnt motors in the event of overload (for example, restaurant machines such as dough mixers, meat grinders, cutting machines, stoves, etc. whose elements can be burnt in the event of overheating, unless a structural part can be demonstrated). We are not able to send a repairman to the customer. When returning a broken product, the customer must send the product to us, after approval. We are not liable for damage, third-party damage, loss of income, damages, business interruption or damage that is not warranty damage, nor for any damage resulting from warranty damage.
One year warranty is given on product parts (spare parts) from the date of invoice. Plug-in (machines connected to an adapter or other electrical supply), gas-powered equipment (machine), refrigerators and freezers, as well as all other machines that must be installed by a qualified professional. Failure to comply with these rules will invalidate the guarantee. The invoice issued by the authorized specialist for the installation and/or other measures must be kept for the entire warranty period and presented on request.
Duty of inspection: The duty of inspection must be fulfilled upon receipt of goods. Defects that should reasonably have been discovered upon delivery but were not claimed upon receipt of the goods cannot be claimed afterwards, and will not be replaced or remedied. Complaints must be made immediately to the freight forwarder and the Buyer must ensure that the complaint is noted on the consignment note. If the Buyer signs the delivery note/waybill and thereby accepts that the goods have been received undamaged, future claims will not be accepted.
Illustration and documentation: All images used for the presentation in the online shop are only examples of photos. They are not fairly reproduced in each case, but serve as illustration. In particular, colors may be misleading due to the monitor used. The technical description of the object is decisive. We also disclaim any liability for incorrect information, these products cannot be used as a basis for construction drawings or similar. Some goods change and run out, then we have the right to deliver a similar product.
Force Majeure - Restaurang & Kökskompaniet is exempt from penalties for failure to fulfill certain obligations in this agreement if the failure is due to exempting circumstances as described below and the circumstance complicates, prevents or delays the fulfillment. Exonerating circumstances shall be deemed to include action or omission by an authority, new or amended legislation, labor market conflict, blockade, strike, fire or flood, sabotage or major accident. Force majeure also includes decisions by authorities that have a negative impact on the market and products, such as restrictions, warnings, sales bans, etc.
Reservations - Restaurang & Kökskompaniet reserves the right to make any typing errors and changes to technical data that are beyond our control. For technical reasons, it may be difficult to reproduce exact color shades on textiles and furniture.
"We store the following personal data about our customers:
Customers: First name, Last name, Company/organization, E-mail, Person/org.nr, VAT number, Address, Postal code, City, Country, Phone number.
Orders: IP address, E-mail, , Person/organization, VAT number, Address, Company, First name, Last name, Address, Postal code, City, Phone number.
As a customer, you can request an extract, change or deletion of this information at any time."
Restaurang & Kökskompaniet AB processes personal data in accordance with the General Data Protection Regulation (GDPR), which is approved in connection with the acceptance of the terms of purchase.
We do not disclose personal information to third parties unless it is necessary to complete a purchase.
If you have any questions, you are always welcome to write, call or e-mail
your questions to us.