Restaurang & Kökskompaniet / Entreprenör Makarn AB
Terms and Conditions of Sale and Delivery.
At Restaurang & Kökskompaniet, our goal is to always provide professional and high-quality service to our customers. Below are the terms and conditions of purchase that we adhere to, which comply with applicable laws,our privacy policy, and our own guidelines.
Prices—All prices are listed in SEK, excluding 25% VAT. The applicable price
is the one listed on the day the customer places their order.You can change the settings on the page to display prices including VAT.
Ordering- We reserve the right to log your IP address when you place an order. Restaurang & Kökskompaniet processes personal data in accordance with the Personal Data Act (PUL).
Minors(under 18 years of age) may not make purchases without a parent or guardian’s consent.
Confirmation- Once we have received your order, we will send you a confirmation via email as soon as possible with information about your order. We recommend that you save the order confirmation so you have it on hand in case you need to contact us.
Payment Terms- You can pay via:
- Swish
- Klarna
- Invoicing, installment payments, direct payment, or card payment via Payson. (No additional fees from Restaurang & Kökskompaniet apply)
- Invoice payment: Only for companieswith an A rating according to UC and public companies/organizations. (A 35 SEK invoice fee applies)
- For leasing, the goods are shipped after a signed agreement has been received
Prepayment:
• Applies to all newly established companies (payment can be made via debit/credit card or bank transfer to BG: (5489-3599)
• Applies to all companies with payment defaults
• Applies to companies rated B or C by UC
• Delivery will take place once full payment has been received or as agreed
Your order will be processed once payment is received. A PREPAYMENT INVOICE will be sent via email.
A standard credit check will be conducted.
Credit balance: Must be used within one year
Shipping fee– Shipping fees within Sweden start at 99 SEK, excluding VAT. For extremely large and bulky orders, the shipping fee may be higher.
Delivery time – Estimated delivery time is approximately 2–4 days for utensils and up to 3 weeks for larger shipments.Please call for more detailed information about delivery times.
If an ordered item is backordered, we will notify you of the estimated delivery timeso you can approve a later delivery or cancel the order.
Delays beyond Restaurang & Kökskompaniet’s control do not constitute grounds for canceling a purchase. Since delivery times are only a guideline at the time of ordering, we must be given the opportunity to deliver the product within 2 months.
Delivery delays—such as when a supplier is unable to fulfill its delivery obligations to us—may occur. If this happens, we disclaim any liability to the customer for damages caused by the delay. We always notify the customer if the delivery time deviates significantly from what we have stated.
Products may be delivered in separate packages at different times, as we use various distributors.
If the buyer does not accept the ordered goods, the buyer will be charged for shipping from Restaurang & Kökskompaniet to the buyer as well as return shipping; a restocking fee will also apply to goods that are not in stock.
In the event of a redelivery, an additional shipping fee will be charged to the buyer.
The following shipping costs may be charged separately if applicable:
- Delivery obstruction: 200 SEK
- Unclaimed package/return to Restaurang & Kökskompaniet
- Additional shipping cost applies for a second shipment
Shipping Damage- We use several shipping companies when sending goods. Any damage must be noted on the shipping label together with the driver when you receive the delivery. This is very important, as you cannot claim for shipping damage after the fact. The damage must be documented with a photo, even if it is not visible until you have removed the packaging. You should always inspect the goods before booking a contractor or performing work that depends on the delivery arriving on the estimated date. In the event of any damage to the goods, please file a claim within 7 days using the contact form on our website.
The recipient of a shipment is obligated to check immediately upon receipt whether the item has any damage concealed by the packaging.
Transport Risk– Together with our shipping partner, we assume the transport risk—that is, the risk that the item will be damaged or lost during transport from our warehouse to you. You and the shipping company assume the risk in the event of a return to us.
Complaints- If an item is incorrect, defective, or shipped in error, please contact us for further detailed instructions via our “Report a Problem/Returns” option in the menu bar.
Defective or damaged items must be reported within 7 days.When returning an item, the customer is responsible for shipping costs and any replacement delivery charges. If the fault is found to be ours, these costs will be reimbursed to the customer.
The item must be returned well-packaged and in its original packaging, with a description of the defect included . If the item is damaged or lost while the customer (you) is returning it, the customer (you) is responsible for the cost.
Please note that all shipments must be sent via traceable shipping
Exchanges and Returns -We only exchange unopened products that can be sold as new. In the case of incorrect orders, we will deduct 30% from the order value if no new item is ordered. Shipping costs are charged to the customer. Return shipping is the customer’s responsibility;please note that all shipments must be sent via trackable shipping. Restaurang& Kökskompaniet must approve all returns.
Right of Withdrawalfor Businesses – Restaurang & Kökskompaniet applies the rules of the Swedish Sale of Goods Act.
For agreed-upon returns, 20% of the order cost will be charged for handling and storage fees, plus return shipping costs. If you have used an item or handled it in a way that is not necessary to inspect it, Restaurang & Kökskompaniet may demand compensation for the item’s loss in value, with a minimum of 20% of the item’s value.
We do not accept returns on products that have been handled carelessly, nor on replacement parts.
Cancellations
A 50% cancellation fee of the purchase price applies to canceled orders.
Right of Withdrawal for Private Individuals
The Swedish Sale of Goods Act grants you, as a consumer, the right to file a complaint forthree yearsregarding defects in goods purchased from a merchant, but you must file the complaint withintwo months of discovering the defect. In Denmark and Norway, the period is two years
The Swedish Act on Distance Contracts and Contracts Concluded Off Premises gives you the right to cancel your purchase. The right of withdrawal applies to goods and certain services. To exercise this right, you must notify the seller via email or the contact formno later than 14 days after receiving the delivery that you wish to exercise your right of withdrawal.
To exercise your right of withdrawal, the product must be returned to us in the same quantity and condition as when you received it.
The seller is entitled to compensation for, among other things, any decrease in value resulting from the buyer handling the item to a greater extent than necessary. All products must be returned to the seller within a reasonable time, no later than 14 days from your notification of exercising the right of withdrawal. You are responsible for any shipping costs associated with the return.
The seller is obligated to refund the full purchase price, including shipping costs, handling fees, customs duties, cash-on-delivery charges, etc. Refunds must be issued no later than 14 days from the date the seller received the buyer’s notice, provided that we have received the returned item or proof that it has been shipped back within that time.
The product must be returned to us via business parcel (not registered mail), in its original packaging.
For purchases from Restaurang & Kökskompaniet, the item may be returned to us after approval:
Restaurang & Kökskompaniet
Enbacken 4D
13236 Saltsjö-Boo
When the right of withdrawal does not apply
- Items that are custom-made according to the consumer’s specifications or that have a distinct personal character.
- Made-to-order items and replacement parts.
- Contracts entered into outside of business premises where the total amount the consumer is to pay is less than 400 SEK.
Products not included in our regular stock (special-order items) cannot be exchanged or returned (to verify whether an item is part of our regular stock, contact the seller before purchasing); this applies to both businesses and individuals.
Installation/Assembly/Handling
Restaurang & Kökskompaniet does not undertake the installation or assembly of purchased products. Many of our products require installation by a qualified professional. After proper installation, an installation certificate must always be sent toRestaurang & Kökskompaniet.In some cases, the product warranty will be void if this is not done.
Restaurang & Kökskompaniet sells thousands of different machines; we are unable to assist customers with how these machines operate. We require that you, as a customer, have experience using restaurant equipment or relevant training. Please note that certain machines can be dangerous if used improperly.
Warranty: Weoffer a 1-year spare parts warranty on our products;for all our used machines, we provide a 3-month spare parts warranty.No warranty is provided for fragile products such as glass, granite, stone, and rubber. The warranty does not cover burned-out motors due to overload (for example, in restaurant equipment such as dough mixers, meat grinders, slicers, stoves, etc., whose heating elements can burn out due to overheating, unless a design defect can be demonstrated). Weare unable to dispatch a repair technician to the customer. When returning a defective product, the customer must ship the item to us, following our approval. We assume no liability for damage, third-party liability, loss of income, damages, business interruption, or damage not covered by the warranty, nor for any damage resulting from a warranty claim.
A one-year warranty is provided on product parts (replacement parts) from the invoice date. Plug-in equipment (machines connected to an adapter or other power source), gas-powered equipment (machines), refrigerators and freezers, as well as all other machines that must be installed by a qualified professional. Failure to comply with these rules will void the warranty. The invoice issued by the qualified professional regarding the installation and/or other work must be retained for the entire warranty period and presented upon request.
Inspection Obligation:The inspection obligation must be fulfilled upon receipt of the goods. Defects that reasonably should have been detected at the time of delivery but were not reported upon receipt of the goods cannot be claimed subsequently and will not be replaced or repaired. Complaints must be made immediately to the freight forwarder, and the Buyer must ensure that the complaint is noted on the waybill. If the Buyer signs the delivery note/waybill and thereby acknowledges that the goods were received undamaged, future complaints will not be accepted.
Illustrations and Documentation:All images used for presentation in the online store are merely illustrative photos. They do not accurately represent the product in every individual case but serve as illustrations. In particular, colors may appear inaccurate depending on the type of monitor used. The technical description of the item is decisive. We also disclaim liability for incorrect information; these products cannot be used as a basis for construction drawings or similar purposes. Certain items are subject to change or may sell out; in such cases, we reserve the right to deliver a similar product.
Force Majeure - Restaurang & Kökskompaniet is exempt from liability for failure to fulfill any obligation under this agreement if such failure is due to exculpatory circumstances as described below and if such circumstances hinder, prevent, or delay performance. Circumstances that exempt the party from liability include, among others, actions or omissions by public authorities, new or amended legislation, labor disputes, blockades, strikes, fire or flooding, sabotage, or major accidents. Force majeure also includes decisions by public authorities that negatively affect the market and products, such as restrictions, warnings, sales bans, etc.
Disclaimer- Restaurang & Kökskompaniet reserves the right to correct any typographical errors and tomake changes to technical data that are beyond our control. For technical reasons, it may be difficult to accurately reproduce color shades on items such as textiles and furniture.
“We store the following personal data about our customers:
Customers: First Name, Last Name, Company/Organization, Email, Personal/Organization ID, VAT Number, Address, ZIP Code, City, Country, Phone Number.
Orders: IP address, Email, Personal/Organization ID, VAT number, Address, Company, First Name, Last Name, Address, ZIP Code, City, Phone number.
As a customer, you may request an extract, correction, or deletion of this information at any time.”
Restaurang & Kökskompaniet AB processes personal data in accordance with the General Data Protection Regulation (GDPR), which is accepted upon acceptance of the terms and conditions of purchase.
We do not disclose personal information to third parties unless it is necessary to complete a purchase.
If you have any questions, you are always welcome to write, call, or email
us with your questions.
Fraud
All instances of fraud or attempted fraud are reported to the police and the relevant legal authorities.